GiftCardEZ Refund Policy

GiftCardEZ provides software that helps merchants sell, deliver, manage, and redeem merchant-issued, closed-loop digital gift cards. This Refund Policy explains how refund requests generally work for digital gift card purchases powered by GiftCardEZ.

GiftCardEZ is a software platform. Gift cards are sold, issued, honored, and supported by the merchant that sold them, and are intended to be redeemable only with that issuing merchant.

GiftCardEZ does not issue general-purpose prepaid cards, hold customer funds for gift card purchases, enable cross-merchant redemption, or operate a gift card resale program.

GiftCardEZ may also maintain transactional delivery, order, redemption, refund, and adjustment records needed to operate the platform and support merchants.

If you have a question about a gift card purchase, refund, delivery issue, redemption issue, service experience, or remaining balance, please contact the merchant first. The merchant can review the purchase, confirm its business policy, and decide whether a refund, balance adjustment, replacement, or other support action is appropriate.

GiftCardEZ may help process or record refunds through the platform when a merchant approves a refund or when platform records are needed to support a request.

Digital gift cards may be non-refundable after delivery, redemption, partial redemption, or use unless a refund is required by applicable law or approved by the merchant.

A merchant may consider factors such as whether the gift card has been delivered, whether it has been redeemed in whole or in part, whether the purchase details were entered correctly, whether fraud or unauthorized activity is suspected, and any merchant-specific policy that applies to the purchase.

If a refund is approved, the gift card balance may be reduced, voided, or otherwise adjusted. A full refund may cause the related gift card to become unusable. A partial refund may reduce the available balance unless the merchant approves a different handling method.

Refunds and balance changes may be reflected in GiftCardEZ records so the merchant can maintain an accurate purchase, redemption, and adjustment history.

Approved refunds may take several business days to appear on the original payment method. Timing can depend on Stripe, the card network, the issuing bank, and other payment processing factors outside GiftCardEZ's control.

GiftCardEZ does not control bank posting times, card network settlement timing, payment declines, chargeback outcomes, or holds placed by payment processors or financial institutions.

GiftCardEZ and/or the merchant may use order records, delivery records, redemption records, refund records, payment metadata, and related communications to evaluate refund requests, support issues, or payment disputes.

These records may help confirm purchase details, delivery status, redemption activity, refund history, customer communications, suspected fraud, and other facts relevant to a support or dispute review.

Demo gift cards have no cash value and are not eligible for refund because no real payment was collected. Demo gift cards may be used only to preview or test the GiftCardEZ experience.

Nothing in this Refund Policy limits any rights or remedies that cannot be waived under applicable law. Gift card laws can vary by jurisdiction and may require specific treatment for certain refunds, balances, disclosures, redemptions, or cash-out requests.

If applicable law requires a different result than this Policy or a merchant policy, the required legal protection controls.