GiftCardEZ Billing Policy

This Billing Policy applies to fees charged by GiftCardEZ to merchant accounts, including subscriptions, platform billing, credits, related software service charges, and any setup fees if separately quoted or charged.

This Policy does not govern buyer refunds for merchant-issued gift cards. Gift card refunds, redemptions, balances, delivery issues, service experiences, and customer support decisions are handled by the issuing merchant under its own policies and applicable law.

GiftCardEZ may maintain billing, order, payment, refund, dispute, and account records needed to operate the Service, support merchants, and review billing questions.

The Basic setup fee is currently waived. If GiftCardEZ separately quotes or charges a setup fee for a custom plan or legacy arrangement, that one-time setup fee is generally non-refundable once paid, once account setup begins, or once GiftCardEZ provides platform access, onboarding, configuration, support, or activation work.

GiftCardEZ may approve a setup fee refund or credit when required by law, when a duplicate charge or billing error is confirmed, or when GiftCardEZ expressly approves the adjustment in writing.

Waived, discounted, or reduced setup fees have no cash value and are not refundable unless expressly stated in writing.

Paid subscriptions may be canceled to stop future renewals. Cancellation stops future renewal charges; paid periods are not automatically refunded.

Unless required by law or expressly approved by GiftCardEZ in writing, subscription charges are non-refundable and are not prorated when a merchant cancels, downgrades, stops using the Service, or loses access because of nonpayment, policy violations, payment processor restrictions, or account risk.

After cancellation, access may continue until the end of the paid billing period unless the account is suspended or terminated under the Terms of Service.

Promotional discounts, free trials, waived fees, credits, coupons, and courtesy adjustments are provided at GiftCardEZ's discretion unless a written agreement states otherwise.

Promotional benefits and credits have no cash value, are not transferable, and are not refundable after expiration, cancellation, account closure, or plan changes unless required by law or expressly stated in writing.

GiftCardEZ may correct, revoke, or offset a promotional benefit, credit, or discount if it was applied in error, misused, or obtained through inaccurate information.

Platform fees, transaction fees, payment processor fees, Stripe fees, chargebacks, disputes, reserves, payout delays, negative balances, identity verification reviews, and connected-account restrictions are not automatically refundable by GiftCardEZ.

GiftCardEZ does not control Stripe's approval decisions, settlement timing, payout availability, refund timing, payment declines, chargeback outcomes, reserves, or connected-account holds.

Merchants remain responsible for payment processor charges, disputes, chargebacks, refunds, taxes, and account obligations associated with their own gift card sales and business operations.

If GiftCardEZ confirms a duplicate charge, incorrect amount, or other platform billing error, GiftCardEZ may issue a refund, credit, correction, or other appropriate adjustment.

GiftCardEZ may issue discretionary credits or refunds for exceptional service issues. A discretionary credit or refund does not create an obligation to provide the same remedy in any other situation.

GiftCardEZ may require account information, invoice details, Stripe payment identifiers, billing email addresses, or other reasonable information to review a billing support request.

Approved refunds are generally returned to the original payment method where possible. GiftCardEZ may use another lawful method if the original payment method is unavailable or if required by the payment processor.

Refund timing can depend on Stripe, card networks, banks, payment methods, and other payment processing factors outside GiftCardEZ's control. Approved refunds may take several business days to appear on a statement.

A refund request may be delayed, declined, or handled differently if the related payment is disputed, reversed, subject to processor review, or affected by incomplete account information.

Before disputing a GiftCardEZ platform charge with a bank or payment processor, merchants should contact GiftCardEZ so we can review the charge, invoice, payment status, account history, and any possible billing error.

If a merchant initiates a chargeback or payment dispute, GiftCardEZ may suspend account access, preserve billing records, respond to the dispute, reverse credits, or take other actions allowed by the Terms of Service, payment processor rules, and applicable law.

Nothing in this Policy limits any rights or remedies that cannot be waived under applicable law. If applicable law requires a different result than this Policy, the required legal protection controls.

GiftCardEZ may update this Policy from time to time. Updates are effective when posted unless a later date is stated.